This week, the government announced changes to the price guide and NDIS processes in response to the COVID-19 pandemic. Whether you’re a participant or a provider, we’ll help you understand what they mean.
Auto-extensions for one year – you don’t need to worry if your plan is coming to an end as the NDIA will extend them automatically and we will be working hard to reconnect you on our system.
10% price increases for some supports – these are increases to maximum price limits to cover the extra overhead your provider might have to keep services going. It doesn’t mean your supports will automatically go up if you haven’t agreed to it. You are still in control of who you pay and what price. We know your plan funds won’t be increased, but there are options we can explore together to ensure you get continuity of support.
Cancellation period changed – the NDIA is allowing cancellations to be charged at 100% if you do not provide 10 days’ notice. Again, you are still in control, and you must agree to this before you are charged. Our advice is to check your service agreement to see the pricing and cancellation policies of your providers and if you are unsure, reach out to your provider directly. It only applies if you cancel the booking, not if the provider cancels.
New Core Supports – The NDIA has introduced new line items under core supports so people can access Supports Coordination easily during the disruption. This will be useful if you have additional needs in this area and don’t want to ask the NDIA to move funds between your support budgets.
Scheduled plan reviews – the NDIA will contact you by phone or email for your review. During the review you can discuss having a new plan in place for up to 24 months. We recommend when thinking about this option you consider the impact of the disruption on your supports now and whether your needs are likely to change significantly over the 24 months. If you would like to call us for budgeting advice we’re here.
An advance payment to registered providers – if you are a registered provider and you received a payment in February 2020 and at least one other payment in December 2019 or January 2020, you will get this automatically. It is not an additional payment and will need to be repaid in the future. You can opt out if you want.
A temporary 10 per cent increase to the price limit of some Core and Capacity Building supports – if you decide to increase your prices, you’ll still need to have a conversation with your clients about this and reach an agreement.
Changes to the cancellation rules – participants now need to give 10 business days’ notice (up from 2 days) for a cancellation to avoid paying the full fee. Providers will also be able to claim 100 per cent of the agreed support price when a participant cancels (up from 90 per cent). If you decide to change your cancellation policy in line with this, you’ll still need to have a conversation with your clients to let them know and reach an agreement.
Introducing three new support coordination items under Core Supports – participants can now use their Core or Capacity Building budgets for support coordination. Three new support coordination items have been introduced to the support catalogue under Core Supports, Assistance with Daily Life as follows:
The new lines items duplicate items already claimable under Capacity Building Supports.
If you have questions, concerns or need additional assistance, please call us on 1800 861 272 or email firstname.lastname@example.org.
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