A good plan manager will be committed to improving technology to help clients get the most out of their NDIS plan.
Technology has the ability to solve problems and make things simpler for people both with and without disability. The best plan managers are focussed on finding new and innovative ways to make it easier for clients to track and understand their plans, and to get their invoices paid quickly.
At MPM, we have a commitment to improvement, which means we always listen to our clients’ feedback and work on ways we can help our clients get the most out of their NDIS funding.
A good plan manager understands their clients’ needs
Our clients are at the core of everything we do at MPM, so we designed our new client portal in collaboration with our clients so it is user-friendly and easy to use. We know the technology we build needs to fit within your life and be accessible for people of all abilities – otherwise it’s just not useful!
Our new client portal now delivers a consistent experience across mobile phones, tablets, desktops and laptops so no matter what device you’re using, you will have the same access to your claims, NDIS plan and budget information. Remembering passwords are also a thing of the past with our new, secure password-less access, and better navigation means you can easily find your way around.
Lots of plan managers offer a client portal, but they are all very different, so it’s worth asking a few questions before you commit. For example:
- How up-to-date is the information on the portal?
- Is the portal accessible, especially for people who have vision impairments?
- Can you use the portal on your tablet or mobile phone?
- Is the portal using the latest security to make sure your account is safe?
- What can you do on the portal? Can you look at each line item? Can you see reports of your spent and unspent budget? Can you submit invoices for payment?
- Can you securely give other people (such as a family member or support coordinator) access to your budget information on the portal if you choose?
A good plan manager empowers you through technology
At MPM we take away the time-consuming admin so you can focus on the important things like achieving your goals. We know invoices can be a hassle, that’s why we’ve made it even easier to submit invoices through our new client portal. We also pay the majority of invoices within 3 working days so you can keep track of what you’ve spent and your available funds through our easy access client portal.
We’re winning awards for our technology
We’ve been awarded second place in the Deloitte Technology Fast 50 for 2020 – a national business awards program that ranks fast-growing technology companies for our technology innovation. We’ve also won the Technology Female Leadership Award for the highest-ranked company on the list with a female founder or CEO: My Plan Manager has both.
Our technology innovation has helped MPM grow into one of the leading plan managers in the country, because we listen to our clients and genuinely care about helping you get the most out of the NDIS.
If you’re interested in finding out more contact us via phone or email to chat about how My Plan Manager can help make your life easier so you can get the most out of your NDIS plan.