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Provider resources

Checklists and templates to help you support your clients.
April 8, 2022
Five of the biggest challenges facing Local Area Coordinators (LACs) today

Ruby – a coach in My Plan Manager’s Kinora community – recently told us about five of the biggest challenges she faced when she worked as a Local Area Coordinator (LAC), and what she did to overcome them.

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March 1, 2022
Your client’s access request to the National Disability Insurance Scheme (NDIS) is successful. What next?

Over the past few weeks, we’ve been discussing National Disability Insurance Scheme (NDIS) access and eligibility on Kinora – our free online platform for NDIS participants, their families and supports.

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February 8, 2022
For service providers: Helping My Plan Manager pay your invoices faster

To avoid payment delays, be sure to include the following information on every invoice you submit to My Plan Manager.

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January 27, 2022
For service providers: What do Local Area Coordinators (LACs) do?

Did you know that Local Area Coordinators – or LACs – provide a completely free service that helps all people with disabilities?

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August 9, 2021
A simple way to amend invoices submitted to My Plan Manager

If you’ve submitted a provider invoice that shows an incorrect charge, here’s a simple fix to avoid double handling so we can process your payment faster.

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August 9, 2021
How the My Plan Manager Provider Portal removes time-consuming paperwork

My Plan Manager’s Provider Portal is a simple way for National Disability Insurance Scheme (NDIS) service providers to keep on top of business, just like it is for Ala Mobedi.

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April 1, 2021
Is the NDIS Code of Conduct part of the way you do business?

The NDIS Code of Conduct is an important way to make sure all National Disability Insurance Scheme (NDIS) providers and their employees understand their responsibility to clients.

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March 9, 2021
For Providers: Are service agreements worth it?

Service agreements are a great way to outline expectations for both clients and providers. Here’s our handy guide to what service agreements are and why it’s worth thinking about having them.

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January 27, 2021
Let’s talk about accessible communications

When you send your customers information, it’s important to make sure everyone can access and understand it, no matter what their ability or situation.

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My Plan Manager acknowledges the objectives of the United Nations Convention on the Rights of Persons with Disabilities.

My Plan Manager acknowledges the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to Elders both past and present.
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